Customer Success Management – abbreviated to CSM – is usually designed to retain existing customers and to exploit their entire revenue potential. The tasks of the Customer Success Managers can vary greatly depending on the company. This ranges from classic key account managers with a focus on contract renewal, to an upsell oriented CSM based on the American model, (mehr …)
Category: Implisense Connect
A potential customer or new customer registers on your website. Congratulations! You have successfully passed the first important threshold. How quickly and purposefully you can turn the registration into a good, satisfied customer depends not least on which processes are triggered in the background. We have summarized a few tips for you with which you can optimize your processes after a signup. (mehr …)